Ascendo Resources is proud to partner with a global financial services company in their search for a Trade Support Administrator! This is a hybrid role in Louisville, KY, with an annual salary of up to $65,000

Qualifications:

• 1+ years of equivalent experience
• Proficient with Excel
• Strong account management experience and data entry skills
• Excellent phone etiquette and active listening skills 
• Bachelor's degree preferred
• Previous brokership experience a plus

Responsibilities:

Administrative Responsibilities:

• Input trade information accurately and promptly into internal systems and exchange platforms

• Update and resend trade details when necessary

• Maintain precise and organized deal ticket records for brokers

• Track and manage office supply inventory to ensure availability

• Answer, screen, and direct incoming phone calls

• Monitor and respond to internal and external email inquiries

• Provide comprehensive administrative assistance to support the broker team

Client Service Responsibilities:

• Manage phone inquiries related to trade confirmations, discrepancies, or client-requested changes

• Communicate regularly with clients’ back-office teams via email for seamless trade processing

• Set up and maintain client account records with up-to-date contact, address, and fee information

• Facilitate client onboarding and offboarding, including adding or removing accounts from systems

• Keep brokers informed of client updates, such as fee adjustments or account changes

• Address and resolve client concerns promptly and professionally through phone and email communication

• Strive to deliver exceptional client service by anticipating and meeting client needs effectively

Compliance & Professional Standards:

• Follow all internal controls, operational risk protocols, and relevant regulatory requirements

• Complete all mandatory training programs within specified deadlines

• Uphold integrity, attention to detail, and professionalism in all day-to-day activities

Benefits:

• Company-matched 401(k)
• 12-13 calendar holidays per year
• 25 days of PTO per year
• Unlimited sick time

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Colby Neumann